1. Introduction
This Privacy Policy is published by hiso33, an online betting platform operating under international licensing and providing services to Malaysian players. This document explains in detail how we handle personal information collected through the hiso33.run website and all services related to it.
By registering an account or continuing to use the hiso33 platform, you agree to be bound by the provisions of this Privacy Policy. If you do not agree with any part of this policy, please stop using our platform and contact our support team to close your account.
2. Information Collected
hiso33 collects various categories of information depending on how you interact with our platform. This information is divided into the following categories:
2.1 Personal Identification Information
- Full name as stated on the identity card (MyKad)
- Date of birth for age verification (players must be 21 years old and above)
- Identity card (IC) number or passport number
- Current residential address
- Registered mobile phone number
- Active email address
2.2 Financial and Transaction Information
- Records of deposits and withdrawals via Touch 'n Go eWallet, DuitNow, FPX, Boost, ShopeePay and cryptocurrency
- Bank account number linked to your hiso33 account
- Transaction history including date, time, amount and payment method
- Crypto wallet information (public address only — private keys are not collected)
2.3 Technical and Usage Information
- IP address and general geographic location information
- Device type, operating system and internet browser used
- Access time logs, pages visited and session duration
- Cookie data and session identifiers
- Game history and betting activity within the platform
2.4 Communications
- Conversation content via customer support live chat
- Email correspondence with the hiso33 team
- Feedback and complaints submitted by you
3. Purpose of Data Use
The personal information we collect is used solely for lawful and transparent purposes. hiso33 uses your data to enable us to:
- Create and verify player accounts correctly
- Verify the identity and age of players (21 years and above) before granting full access to the platform
- Process deposit and withdrawal transactions securely
- Provide effective customer support in Bahasa Melayu and English
- Detect and prevent fraud, money laundering and other illegal activities
- Monitor betting activity for responsible gambling compliance purposes
- Send technical information, account updates and service-related notifications
- Improve platform quality based on usage patterns and player feedback
- Meet legal obligations and applicable international licensing regulations
4. Disclosure to Third Parties
hiso33 respects player privacy and does not disclose your personal information to outside parties except in the circumstances set out below:
4.1 Service Providers
We share the minimum necessary data with third-party service providers who assist in the operation of our platform, including payment processors, identity verification service providers and technical infrastructure providers. All such parties are bound by strict confidentiality agreements.
4.2 Legal Requirements
hiso33 may disclose your personal information to relevant authorities where there is a legal obligation to do so, including to comply with court orders, fraud investigations or requests from licensing regulatory bodies.
4.3 Security Protection
In situations where data disclosure is required to protect the safety of other players, prevent fraud or address serious security threats, hiso33 reserves the right to share relevant information with the appropriate parties.
In all of the above circumstances, hiso33 will only disclose the minimum necessary information and will take reasonable steps to ensure the continued protection of your data.
5. Data Security
hiso33 implements strong technical and organisational security measures to protect your personal information from unauthorised access, alteration, disclosure or destruction.
- 256-bit SSL/TLS encryption for all communications between browser and server
- Account passwords are stored in a form processed through a one-way hashing function — we do not store passwords in plain text
- Two-factor authentication (2FA) is available and recommended for all players
- Continuous system monitoring to detect unusual activity or suspicious access attempts
- Access to player data is granted only to staff who require it to carry out their duties
- Security reviews and audits are conducted regularly by the internal team and independent auditors
6. Cookies and Tracking Technologies
hiso33 uses cookies and similar tracking technologies to improve the user experience and ensure the platform functions properly.
6.1 Types of Cookies Used
- Session Cookies: Required to maintain your login session and ensure account security during platform use.
- Preference Cookies: Store your language choice, display settings and other preferences you have set.
- Analytics Cookies: Help us understand how players use the platform for internal service improvement purposes.
- Security Cookies: Used to detect fraudulent activity and protect player accounts.
You can manage cookie settings through your internet browser. However, disabling certain cookies may affect the functionality of the hiso33 platform and your overall gaming experience.
7. International Data Transfers
As hiso33 operates under international licensing, your data may be processed or stored on servers located outside Malaysia. In every case of international data transfer, hiso33 ensures that:
- The destination country provides an equivalent or higher level of data protection
- Appropriate data processing agreements are in place with all receiving parties
- Additional security measures are implemented to protect data during transfer
- Data transfers comply with applicable data protection laws
8. Data Retention
hiso33 stores your personal information for the period necessary to fulfil the processing purposes stated in this policy, unless a longer retention period is required or permitted by law.
Generally, active player account data is stored throughout the period the account remains active. After account closure, we may retain certain information for an additional period to meet legal obligations, resolve disputes or enforce our agreements.
Financial transaction data is stored for the period required by licensing regulations and financial audit requirements. When data is no longer needed, it will be deleted or anonymised in a secure manner.
9. Player Rights
As a hiso33 player, you have certain rights regarding your personal information. We respect and facilitate the exercise of these rights:
10. Changes to the Privacy Policy
hiso33 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, legal requirements or service improvements. Any material changes will be communicated to players via:
- A notice displayed prominently on the hiso33.run website
- Notification email to the address registered in your account
- Notification message within the platform during your next login session
Continued use of the hiso33 platform after changes to the Privacy Policy take effect will be considered as your acceptance of the latest version of the policy. The "Updated" date at the top of this document indicates the most recent date changes were made.
11. Contact Us
If you have any questions, concerns or requests regarding this Privacy Policy or the handling of your personal data by hiso33, please contact us through the following channels:
- Live Chat: Available within the hiso33 platform — 24 hours a day, 7 days a week
- Email:
Our support team is ready to assist in Malay and English. We aim to respond to all privacy-related enquiries promptly.